FAQ's

For product purchases, how long will shipping take? And what are the costs?

Standard rate shipping NZ wide is $7, rural delivery is $10. We offer click & collect to all customers free of charge. We ask that you wait for order confirmation before coming to collect your order. Generally NZ wide shipping takes 1-2 business days, we recommend sending to a work/business address for ease of delivery and the fastest turn around time. 

Australia shipping - $15 flat rate 

 

Are the products displayed online the only ones in the range?

These are simply the products we choose to stock in clinic, but we can order in any other products within the ranges/brands that we stock.

 

Will I still earn product loyalty points if I shop online?

Yes, our loyalty system is now online! Your product purchases in clinic and online are all calculated within one automated system now, so all your points are calculated together and you will be sent your loyalty voucher when it's due. 

 

Are there any payment plans available?

At Clinique Élan we offer Genoapay and Afterpay both in clinic and online. 

In clinic we also offer regular clients the option of paying via automatic payment into our bank account, as a way to build up credit in advance and make bigger treatment plans more accessible to all. 

If you have not used payment options such as Afterpay or Genoapay before, they are a simple way of splitting your purchase over 6 or 10 payments respectively. 

Your purchase amount will be divided into 4 equal fortnightly payments through Afterpay or 10 weekly payments through Genoapay. Through both payment providers, you choose the credit or debit card to be charged for each payment plan. No fees are charged to you as a customer. 

Both services require applying in advance (each can be done on their websites: afterpay.com and genoapay.com ) then when purchasing online, you can select either one as a payment option and follow the prompts through the cart to process the payment. To use either service in clinic, you are required to bring your mobile with you to approve the purchase. 

For our regular clients we have the option to pre pay for treatments into our account. Many of our clients arrange an AP into our account on a regular basis, choosing the amount according to their personal finances.  A certain amount needs to be in the account before treatment can be undertaken and there is a limit as to how much debt can be accumulated.

 

 

Can you guarantee my visits to the clinic will be kept confidential?

At Clinique Elan we pride ourselves on operating under the strictest level of confidentiality.  Our business is to keep your business to ourselves! The team works very hard to ensure that client information is kept private at all costs.

All forms we require you to fill out are to ensure your safety and ours. These, and your treatment details, including any photos taken, are stored securely. We will never share your information unless we have your permission, or it is required to do so by law.
 

 

Can I have Botox or fillers while pregnant?

Pregnancy and breast feeding are considered contraindications to having these treatments.  While there is no evidence that they can affect a growing foetus or a breast feeding baby, any testing to prove that, cannot be undertaken for obvious reasons.

 There have been hundreds of women, who will have had treatment not realising they were pregnant without any ill effects, but once it has been confirmed, we will not inject pregnant women.

There are plenty of useful non-injectable treatments on offer that are totally safe to do while pregnant.  Speak to one of the nurses to find out what these are.

 

 

Do I have to come in for a consultation first?

Our preference is to see new clients for an initial consultation, particularly if they are completely new to appearance medicine treatments.  We do not charge for these appointments.  It is of benefit to both parties if the client has a chance to absorb the information discussed and taken home some written information to read before committing to a treatment.

We will consult and then treat someone during the same appointment if appropriate, but this needs to be arranged at the time of booking, so we can allocate the extra time required to do both.  We will do this in circumstances such as when a client has a long distance to travel, has had treatment before elsewhere or is well informed regarding treatments and is sure of what they want on the day.

 

 

Can my car be seen from the road when I am at the clinic?

Your car wont’ be seen. There is parking behind and under our building. Access is off Palmerston Street. We share the spaces with Robert Harris café, which is on the corner of Pembroke and Palmerston Streets.

 

 

How do I know who is the best nurse for me to see?

Our nurses all undergo training updates frequently. This ensures that everyone gets the same high standard of care and treatment.  While we all carry out injectable treatments, each nurse also has her own area of special interest, so you may be advised to see that nurse if your concerns fall under those categories

 

 

Does the clinic ever offer special deals?

We generally have monthly product and treatment specials, which coincide with the seasons and annual events where possible.  Specials are posted on the website home page, Facebook and Instagram pages, and on the appropriate treatment or product pages on this site.  We email a monthly newsletter to our existing clients, informing them about our specials and any new procedures being introduced to the clinic. 

 

Do you have a cancellation policy?

Yes we do.  "No shows" or avoidable cancellations made within 24 hours incur a charge of $50 for a thirty minute appointment and $100 for an appointment of an hour or more.