INITIAL CONSULTATION – WHAT DOES IT INVOLVE?
WE KNOW IT CAN BE SCARY
When you make an appointment to talk to one of our nurses or skin therapist at Clinique Elan, we recognise that for many, even taking this step can feel quite daunting! We would like to reassure you that we do everything we can to make it as relaxed and non-threatening as possible.
YOUR FIRST CONTACT IS WITH THE NURSE, WHO WILL CARRY OUT THE PROCEDURES
If, when you make your initial appointment, you have given us an idea of what it is that you are looking for, you will meet with the nurse or skin therapist, who we feel is the most appropriate for you. Where possible, we like the first person you connect with, be the one to do any treatments for you. If you are undecided and therefore still in the early stage of gathering information, any of the nurses are more than capable of explaining all the treatments we offer at the clinic, so feel free to book with any one of them.
SOME PRIOR RESEARCH HELPS
It is however, an advantage to both parties, if you have done a little research prior to coming in, and are able to be clear about anything you DON’T want! Some pre-reading will mean that not all the information we give you, will be new to you, and you are more likely to remember what the nurse is talking about. It also helps us be more specific when you have given some thought to what bothers you, and what you are looking to achieve. There is a huge amount of information regarding all the treatments we offer, so loading you up with irrelevant information is not going to be helpful to you. It will only make it all the more confusing. You are obviously already on our website, so search through the Concerns pages to get an idea of what we offer.
INDIVIDUALISED TREATMENT PROGRAMMES
One of the many reasons people choose Clinique Elan is that we have become known for our ability to create a treatment plan that is very specific to each client, taking into consideration their concerns, their expectations and their budget. No paint by numbers in our clinic!!!! Details of how we achieve this, will be discussed during the consultation.
We do not lock our clients into any payment plans, nor into set appointment times. We feel that our clients are able to make these decisions for themselves. Our payment options will also be discussed at the initial consultation, including the use of Genoapay, which is available at the clinic.
TIME TO THINK
It is our preference not to treat on the same day as the first consultation. There are exceptions to this eg, long distance travel, previous appearance medicine procedures in other places, but we recognise how easy it is to get all excited at the time, and consequently make decisions that could be regretted later. Once the nurse has covered all the topics you wish to discuss, you will be given some written information to take home. It is a little more complex than what you find on our website. If at that stage, you are sure of what you want to book in for, this can be done as you leave.
SPEND YOU BEAUTY DOLLAR WISELY
We are all aware of the temptation that exists out there! Even we can get sucked in at times. Spontaneous purchases are the most likely to bring about regret later. We are running a Spend Your Beauty Dollar Wisely Campaign, to help clients resist all the clever marketing we are constantly exposed to, which so often contain misinformation and empty promises. We however, want to ensure that your ‘beauty dollar’ is giving you the best value for your money.
12 MONTH PLAN
One of the most effective ways we can help with this, is to assist our clients in creating a 12 month treatment plan. There are many advantages with these. With careful planning, treatments, and therefore payments, can be spread more evenly throughout the year. We start by listing all your major events for the year (and yes it can be added to at any time), which means we can plan your treatments accordingly, to ensure you arrive at each occasion looking your absolute best, or as we say – ‘For the best that you can be!’ Preplanning also puts the responsibility on us to get you in at the right time. The scheduled treatment dates are loaded into the system, so that you receive a reminder text at the beginning of the month reminding you to make your appointment. One less thing you need to worry about.
We have other ideas of how to manage your beauty spend, to make sure you have the money to spend on the things you really want and the ones that make the biggest difference. We share these in our monthly newsletters.
Alternative to our usual treatment consults, you can book a free skin consultation with Caitlyn or Jess, during this time they will discuss your routine, skin conditions and possible treatment options. We also offer a personalised skin care prescription to get you started on your journey, including educating you on what you are using and why, giving you more control over your regime and the ability to make changes as your skin does.
MAKE AN APPOINTMENT FOR YOU INITIAL CONSULTATION NOW
While it is our preference to conduct a face to face consultation, for anyone who cannot make it into the clinic, consultations can also be carried out online, using a video link. Make sure you choose the video option when making your initial consultation appointment, or we will be expecting to see you at the clinic! If you have done that correctly, you will then be emailed your unique video link code. At the time of your appointment, you click on the link and will be greeted by your nurse or skin therapist. You can then discuss everything you wish to cover, from the comfort of home.
Either book online or phone the clinic on 07 839 2262. We look forward to meeting you.
We now offer a 10 minute consult for colour matching foundations with Caitlyn, you will find this under our consult tab on the Book Now page.